The health care landscape has shifted dramatically, first in response to the pandemic and now again as we enter the post-pandemic market with the federal health emergency ending in a few short months. Now more than ever, it is paramount that organizations focus on sustainability and position themselves to remain successful through updated key performance indicators (KPIs) and look at how organizations and payers will define success in the provider marketplace going forward.

During this one-hour live presentation, Melissa Fox, Chief Operating Officer of Acenda Integrated Health, will discuss partnerships Acenda has formed to deal with community violence and the trauma involved with consumers in the social services marketplace, how measures of performance have changed over the years, and how to measure success going forward. Ms. Fox will discuss staffing challenges related to recruiting and retaining talented employees, prioritizing public health to produce better consumer health outcomes overall, and how forming unconventional relationships with outside organizations that prioritize public health has allowed Acenda to infuse their services into new service areas and give consumers more expeditious and convenient access to the care they need.

Executive attendees of this session will learn about:

• Creating a framework that allows organizations to think about what success looks like right now and going into the future
• Having the mindset and framework to develop partnerships for success
• Creating partnerships and programs that promote sustainability and longevity