Center Of Excellence In Addiction Treatment — The Hazelden Betty Ford Foundation Case Study
December 15, 2022
Prior to COVID, there were 11 million full-time workers in the United States actively struggling with substance use disorder. According to the Centers for Disease Control and Prevention, as of June 2020, 13% of Americans reported starting or increasing substance use as a way of coping with stress or emotions related to COVID-19 (see Mental Health, Substance Use, And Suicidal Ideation During The COVID-19 Pandemic). And close to half of all U.S. adults, 46%, have dealt with substance use disorder in their family, see (Substance Use During The Pandemic). The Surgeon General estimates that absenteeism, lost productivity, and healthcare expenditures related to substance misuse, costs society over $442 billion each year (see Time For A Change).
During this one-hour live presentation, Kim Albers, Director of Recovery Management, and Jennifer Duncan-Sanfords, National and Strategic Account Director, from the Hazelden Betty Ford Foundation will share their organization’s successful response to substance abuse in the workplace, and how centers of excellence and focused aftercare positively impact not only employees, but the employer as well. Attendees will hear how Hazelden Betty Ford is dedicated to responding to the escalating need for programs specific to treating substance use disorder. They will learn how Hazelden Betty Ford actively partners with employers and payers to provide quality, ethical care paired with a longer engagement in the post-treatment recovery path for substance use disorder.
Executive attendees of this session will learn about:
- How traditional payment models do not address longitudinal issues adequately
- How quality, efficacy and the use of evidence-based practices vary greatly
- How employers can steer their employees to the most effective care
- The results of higher care management engagement with support for the individual and the family/other key participants
Kim Albers, MA, LADC, Director of Recovery Management, Hazelden Betty Ford
Kim Albers, MA Addiction Studies, LADC, is the director of recovery management at Hazelden Betty Ford, where she supports programs that provide ongoing recovery support following clinical care. Prior to this role, she worked for ten years in residential treatment at the Center City campus as both a direct care clinician and a program manager. During her role as program manager, she oversaw the delivery of care as a part of an integrated treatment team that serves patients in residential care for substance use disorder as well as co-occurring mental health and trauma related needs. In addition, she led the care of both healthcare professionals and legal professionals seeking treatment services. She has worked in multiple positions over her 18-year career to include providing crisis support in a call center, supporting patients through early engagement in care as a case manager, as well as providing substance use treatment within a correctional facility. Her areas of interest include reducing stigma, expanding access to care and recovery resources, and utilizing innovation to improve treatment and outcomes. Ms. Albers holds a master’s degree in addiction studies from the Hazelden Betty Ford Graduate School of Addiction Studies, and a bachelor’s degree in psychology from Southwestern University in Georgetown, Texas.
Jennifer Duncan-Sanford, LCSW, National and Strategic Account Director, Hazelden Betty Ford
Jennifer Duncan-Sanford, LCSW has over 25 years of experience in direct clinical care, clinical management, and account management in both the public and private sectors. Ms. Duncan-Sanford received her master’s degree from Florida State University and is licensed as a clinical social worker in both Illinois and California. As a National and Strategic Account Director, Ms. Duncan-Sanford is the trusted advisor and primary point of contact for national insurers and EAP. She builds long-term relationships with customers and is responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Ms. Duncan-Sanford ensures the timely and successful delivery of Hazelden Betty Ford solutions according to customer needs and objectives and communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.
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