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Telehealth Emergency To Digital Transformation — The Pinebrook Family Answers Case Study

July 28, 2022

Organization executive teams are often challenged with technology planning, implementing on an as-needed basis. Response to COVID restrictions pushed most organizations to quickly implement or expand technologies simply to deliver service, learning why having a proactive technology strategy is important. But for provider organizations to stay competitive in today’s market, executive teams must plan for the long term with continual renewal and adaptation of their technology. One approach is to bring together multiple departments to plan and formulate a synergistic plan of what the future of their organization will look like as technology comes to dominate more and more of the health care marketplace.

Matt Welser, the Innovative Technology Analyst for Pinebrook Family Answers, will share how their organization underwent a complete technological transformation adopting telehealth and telecommunications for daily operations in addition to leveraging their electronic health record platform into an adaptable model that could accommodate this shift in culture. Hear about challenges to undergoing an organization-wide digital transformation, planning for long term sustainability, and accommodating technology challenges as organizations expand digitally.

Executive attendees of this session will learn:

  • Coordinating with multiple departments to establish a technology implementation and renewal plan to ensure long term fidelity in operations and competitiveness in the marketplace
  • Navigating changing regulations in the health care marketplace with the rapid evolution of technology
  • Technology security challenges faced by digital first organizations and how to overcome these obstacles


July 28
1:00 pm - 2:00 pm
Event Categories:

Featured Speakers

Matt Welser, Innovative Technology Analyst, Pinebrook Family Answers

Matt’s education in psychology and background experience as a direct service provider give him a unique perspective on the technological needs of behavioral health and social service organizations. Matt served as a direct care provider for youth and families with mental health needs before his professional journey took a turn in 2014, when Matt was asked to become the Electronic Health Record Administrator for Pinebrook Family Answers. Technology has long been Matt’s passion making this transition to Information Technology a natural fit. In less than a year Matt progressed to the role of Information Systems Manager and became of member of the agency’s administrative team. In his current role as the Innovative Technology Analyst, Matt is tasked with maximizing the use of current IT systems and technologies while exploring new ones with the goal of advancing Pinebrook’s mission. Matt has been the local EHR (Welligent) administrator for over 8 years. During that time Matt has managed and provided end user training for multiple Welligent EHR implementations across a variety of different behavioral health and social service programs. Matt’s duties also include the administration of 5 additional SaaS systems including Microsoft Offices 365, and all telecommunications related systems and services for Pinebrook Family Answers.

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