Alliance Health Launches AI-Powered Provider Directory Search To Help Members More Easily Find Care

North Carolina Medicaid health plan, Alliance Health, launched a new artificial intelligence (AI)-powered provider director search tool designed to help members, caregivers, and families find care more easily. The AI tool and redesigned provider organization directory allows users to search in plain language, such as "help for a child with ADHD," rather than requiring knowledge of clinical terms or provider organization specialties.

Built on Leap Orbit's CareFinDr interface and Convergent provider organization data platform, the search tool is available in multiple languages and provides up-to-date provider organization information. Members can refine results based on their needs . . .