Easterseals UCP (ESUCP) is a leading provider of disability related services in the communities we serve. Our purpose is to help children & adults with disabilities & mental health challenges be engaged & contributing members of their families & communities.
For over 75 years, we have been a driving force filling gaps and addressing the needs of children and adults with disabilities throughout North Carolina & Virginia. Today we are an $87M nonprofit IDD and Behavioral Health provider. Current services include home & community based individual support, crisis, ACTT, mental health, outpatient, psychiatric, residential employment, ABA, child placement, therapeutic foster care, education & recreation services. We deliver 9 million service hours to 22,000 individuals and families each year.
Our 2,300 team members work side-by-side with children, adults & families. We serve as nurse, therapist, social worker, job counselor, teacher, psychologist, caregiver and compassionate friend all rolled into one. We make a meaningful difference in the lives of the underserved and most vulnerable in our communities.
We work very hard to meet people where they are – physically and emotionally – focusing on whole person care. We work with clients in their homes alongside their families, in their own environments. We want those people important to the client to be part of the process. Our goal is to walk alongside these individuals and to set them and their families up for success and self sufficiency.
The Vice President of Behavioral Health and Integrated Care Role: Current & Future
This Vice President partners with the CEO & executive team to advance our just cause by providing engaged & inspiring leadership to ensure a program portfolio that is both financially sound & mission sustainable. The VP manages a current portfolio of $40M enhanced mental health clinical services & supports. The successful candidate understands both traditional and innovative approaches to behavioral health, the value of whole person, integrated care services for the clients we serve; and holds broad knowledge of & experience in operating complex mental health services. This VP will help develop & implement strategic growth initiatives including integrated primary care, care management & substance use service expansion. This leader will play a critical role in shaping the future of ESUCP and extending its impact to those we serve.
The ideal candidate has a relevant combination of CliftonStrength themes that are important to the role and will complement our executive team; a deep understanding of the business; passion for service delivery & sustainability. Must have a proven track record of managing operations, outcomes & revenue generation demonstrated by specific experience.
The Vice President is responsible for people, programs & culture:
- People: Attracts talent; maintains & develops the right people, leverages individual & collective strengths of team members, and holds self, peers, staff and superiors accountable. Builds relationships with key internal & external stakeholders.
- Programs: Manages a balanced portfolio of collaborative behavioral health services across NC & VA including Outpatient, ACTT, MST, IIH, TMS, Child First, IPS, integrated primary care & ABA services. The VP assures the right service mix & funding mix to deliver financial & clinical performance in each service line.
- Culture: Nurtures & intentionally supports a diverse & inclusive culture that leverages unique strengths, perspectives & views of our workforce. Encourages employees to ‘use their voice’ to make our organization better.
- Engages with peers & teams on a regular basis to ensure strategy alignment, synchronization with mission and vision, and financial performance & clinical outcomes, contingency review.
- Meets with direct reports regularly to validate strategic direction, establishing clear expectations for accountability and commitment to the mission.Retains, develops and attracts staff who meet and exceed the leadership competencies of ESUCP.
- Understands & contributes to revenue cycle management, data analytics and balanced portfolio management.
- Develops and maintains strong relationships with key stakeholders in the community and government sectors.
- Identifies service gaps & facilitates innovation & new service implementation to meet needs of enrollees, including implementation of evidence based practices and alternative service definitions to fill gaps in networks.
- Develops and maintains effective working relationships with payers (MCOs, Commercial Insurers) that foster collaboration to fulfill service needs within sustainable contract terms.
- Advocates for the people we serve and for the organization.
- Ensures compliance to local, state and federal regulations for services and the people who provide those services.
- Follows all ESUCP policies and procedures appropriate to position.
Understands organizational change in light of internal and external trends and influences; can manage both now & keep future/long-view in mind; builds a shared vision with others. Able to influence others & translate vision into action.
- Action Oriented
Has a bias for action. Can consistently maintain high level of activity & productivity; able to respond to business needs in a timely manner which may involve long hours.
- Decision Making/Problem Solving – Conflict Resolution
Able to break down problems into components and recognize interrelationships. Makes sound, well-informed decisions. Compares data, information and input from varied sources to draw conclusions; takes action consistent with available facts, constraints, and probable consequences. Uses appropriate interpersonal style and technique to reduce tension and/or conflict between people; able to size up situations quickly, identify common interests & facilitate resolution.
Has the ability to establish specific, clearly stated expectations; committed to follow-through; holds self, direct reports, peers and supervisors accountable; has ownership.
Can clearly convey and receive information/ideas through varied media to/from individuals & groups. Can engage the listeners, help them understand complex concepts, and welcomes input/feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills.
- Developing Staff – Coaching
Guides staff to accomplish work objectives. Provides timely guidance and feedback through regular progress & potential conversations. Works with staff to create development opportunities, expand knowledge and skill level; provides effective feedback and career development guidance.
The Vice President supervises a team of leaders and staff directly and indirectly who work within program operations. The Vice President is responsible for the growth and development of the BH leadership team.
- Education: Master’s degree in human services from an approved, accredited institution preferred.
- Experience: Minimum of 10 years of fulltime, managerial and programmatic experience in human services field.
- Licensure in an appropriate field is preferred.
- Proficiency in Excel, Word, PowerPoint, and Outlook.
- Must be able to travel throughout the state on a regular basis.
- Must hold a current, unrestricted, state appropriate driver’s license.
- Demonstrated knowledge of:
- Mental Health, Autism and Integrated Primary Care issues, regulations and industry practices.
- Client expectations.
- Programmatic critical success factors.
- Marketing needs.
- Finance/budgets and management of services to persons with disabilities.
- Programmatic regulatory/licensure requirements.
- Program development and evaluation.
- Electronic Health Record Systems.
- Oversee expense management in cost constrained environments.
- Think critically & strategically. Anticipate future consequences and trends; incorporate them into planning.
- Be a point of decision making/consensus building.
- Develop, implement and direct new program service ventures.
- Able to adapt process improvement in accordance with organization objectives. Be objective on priority setting, resource allocation, and conflict resolution.
- Communicate effectively in a persuasive and articulate manner.
- Develop and cultivate relationships with partners, funders and stakeholders.
- Coach and mentor direct reports.
- Provide vision and leadership.
- Travel to provide on-site leadership. Work flexible hours in order to meet the organization’s needs/demands.