Fair Square Medicare Launches Generative AI Platform To Boost Customer Experience For Medicare Entities 

Fair Square Medicare is offering Vox, a generative artificial intelligence (AI) platform designed to improve the customer experience for Medicare carriers and brokerages. The platform includes an AI voice agent, generates AI-driven insights, and offers AI-powered coaching for human teams. 

The company said the AI voice agents can handle most of the plan enrollment process. According to Fair Square the first AI agent, Sophia, qualifies potential customers looking for Medicare coverage before they speak to a sales agent. Sophia asks consumers key questions and understands answers, to help determine eligibility and gather insights to ensure consumers access the . . .