Humana Inc. is partnering with NowPow to improve the health of communities across Chicago by identifying and addressing needs for social determinants of health that are root causes of poor health. Humana will leverage NowPow’s personalized community referral platform to help extend the digital infrastructure for its population health strategy supporting Humana Medicaid and Medicare members in Chicago. This effort aims to improve members’ health by meeting needs like food insecurity, loneliness and social isolation, and transportation.
Humana’s care management teams will use NowPow’s platform to screen members for health-related social needs at multiple touch points, including at its Neighborhood Centers. Once the member is screened, the NowPow platform will give members a personalized list of referrals to community services, like food delivery or support for social isolation. Referrals are matched to each member’s health needs, as well as their age, gender, eligibility, location, and languages spoken.
Humana and NowPow will work closely with community-based organizations to track referrals, which will foster engagement and provide insight into referral outcomes. This data will help efforts to map unmet needs in communities, informing future expansion of the referral network and supporting the transition to preventive, value-based care.
NowPow’s personalized community referral platform supports whole person care across whole communities. NowPow’s referrals are highly matched and filtered, making it easy to connect people to the right community resources so everyone can stay well, meet basic needs, manage with illness and care for others. NowPow’s population health solution provides deep community resource and referral insights to support process improvement, network health and quality, and care access and experience.
As of January 2021, Humana had more than 4.2 million individual Medicare Advantage members nationwide. Its standalone Medicare Part D prescription drug plan had nearly 3.7 million members. Through its state-based Medicaid contracts, Humana had 772,400 members. Additionally, Humana had 777,400 members in group fully-insured commercial health plans, and another 504,900 members enrolled in commercial plans for which Humana served as the administrative services organization. Humana provided services to nearly 6 million military members and families through its TRICARE East Region contract.
This was reported by NowPow on May 18, 2021.
Contact information: Chuck Dow, Vice President, Medicare Regional President, Humana, Inc. 500 West Main Street, Louisville, Kentucky 40202; Website: https://www.humana.com/
Contact information: Rachel Kohler, Chief Executive Office and Co-Founder, NowPow, 5307 South Hyde Park Boulevard, 2nd Floor, Chicago, Illinois 60615; 773-891-2380; Email: email@example.com; Website: www.nowpow.com