Luma Health Debuts Digital Call Deflection To Reduce Hold Times, Inbound Calls With Self-Service SMS

Luma Health has launched a new Digital Call Deflection service to create a better experience for consumers and reduce inbound call volume for staff by redirecting calls to a self-service short-message service (SMS). Luma Digital Call Deflection, now available to all health systems and clinics, helps short-staffed health care provider organizations get consumers to the next step in their care with a fast, easy, and customized self-service experience.

At Main Line Health, a leading regional health system in Pennsylvania, more than 20% of consumers calling to schedule mammograms or Dual-energy X-ray absorptiometry (DEXA) scans . . .