T-Mobile announced that it is the first major wireless provider to activate the new nationwide 988-emergency lifeline for consumers on the T-Mobile network. Those in need of free mental health support can now get it immediately by dialing 988 to be connected directly to the National Suicide Prevention Lifeline, a network of approximately 180 local- and state-funded crisis centers.
T-Mobile took necessary measures needed to activate this service for its consumers far ahead of the July 2022 deadline established by the Federal Communications Commission earlier this year. T-Mobile modified its nationwide network to translate and route 988 calls to the existing National Suicide Prevention Lifeline number, updated its billing system to ensure no consumer will be charged for using the service, and created a bounce-back message so anyone texting 988 on the T-Mobile network will get an immediate response advising them to place a voice call to 988.
T-Mobile U.S. Inc. delivers an advanced 4G LTE and transformative nationwide 5G network. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint.
This was reported by by T-Mobile on November 20, 2020.