If you have great staff, and great infrastructure, what does your organization need, to have great performance? A management team—and management practices—to make sure that plans become reality. To do this, management teams need well-designed real time performance metrics. In successful organizations, metrics-based management happens in two contexts – strategic management and business process management. Strategic Management The use of metrics in implementing a strategic plan is considered a core element of strategic management. This element is built around key performance measures (KPIs). Simply put, KPI's are the ‘metrics’ that . . .
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