OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Bottom Line Our agency just contracted with one of the largest managed behavioral health organizations in our area. Where do you suggest we start to make sure our administrative systems are in order? Everything starts at the Intake process. It is the agency’s front door, the portal through which all referrals must pass. Does your intake staff have reference information on each plan, including phone numbers for key contacts in intake . . .