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Management Newsletter Article | March 31, 2000

Health Plans Increase Focus On E-Health Business Strategies

By Market Intelligence Team

OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Industry News Two studies to determine how far the health plan market has come in its e-business transformation revealed that most plans had engaged the community by enabling interaction. This includes on-line provider directories, formulary searches, and interaction with member services. The first of these studies, conducted by First Consulting Group (FCG), consisted of a survey of health plan executives which identified the e-health goals and objectives and current and planned capabilities of 27 plans. The second was an assessment of the capabilities, quality, and effectiveness of . . .

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