Minnesota’s Ramsey County Redesigns Its Human Services Department

OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Industry News Ramsey County Community Human Services Department in St. Paul, Minnesota is in the midst of redesigning the department with the intent to improve client services by providing a single point of access for consumers. The project began in August 1999 and is targeted for completion in August of 2002. "The primary goal of the redesign is to see ourselves from our clients' point of view. We want to make ourselves more understandable, more accessible, a more client-centered organization, one that's easier to use and coordinate. We . . .