OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Industry Analysis At no time in history has the employee assistance program (EAP) industry experienced such profound change as in the year 2000. Current market forces - primarily workplace trends and new technologies - are revolutionizing the design, delivery, and financing of EAPs. These market forces are producing an astounding, synergistic effect - a new paradigm and new opportunities for the industry. Historically, the factors affecting employers' human resource planning have been regulatory and demographic. Regulatory issues included government regulation, such as . . .