Introducing the 21st Century to a 20th Century Organization: Integrating Voice & Data Networks at Compass Health

OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Case Study Compass Health is a large regional behavioral health organization in the Pacific Northwest, which recently carried out a major technology upgrade in order to implement Voice Over Internet Protocol (VOIP). In 1987, Compass Health was a struggling mental health center with a $1.5 million annual budget and 120 employees. By 2000, when it embarked on its most recent phase of technology development, Compass Health had gone through two mergers incorporating three other centers, as well as the acquisition of several other human service organizations. It was providing . . .