10 Rules For Aligning Data & Excellence

Data and analytics are the preeminent tools for executive teams looking to prove their “excellence” with great consumer experience, superior quality of care, and reduced costs. Doing this well is critical to gaining a preferred relationship with payers and—if it fits an organization’s strategy—becoming a center of excellence (COE).

This month, as we concentrate on COEs, it's crucial to acknowledge that the criteria for demonstrating an organization's "excellent" status closely align with the original "balanced scorecard" introduced by Robert S. Kaplan and David P. Norton in 1992. That concept looks at metrics in four different . . .