Newsletter Articles | September 30, 2004
The Evolution of Behavioral Health Utilization Management: From Concurrently Reviewed Care to Outcome Informed Treatment
OPEN MINDS, The Behavioral Health & Social Service Industry Analyst
Cover Story
Some fifteen years ago as a newly licensed clinician, I accepted a position with a managed behavioral health program. The organization was pretty large for its time about 600,000 covered lives and still growing. I was directed to a shiny cubicle among many furnished with a computer and a state-of-the-art telephonic headset. I spent my first few days observing "intake workers" master's level clinicians not yet licensed answer telephone calls from insureds seeking services . . .