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Beyond Outcomes: Benchmarking In Behavioral Health & Human Services

Beyond Outcomes: Benchmarking In Behavioral Health & Human Services

Imagine that you do not feel well and decide to take your temperature. You discover you have a fever of 103.4°. That information would almost certainly motivate you to seek prompt medical attention.

Image this, however, what if you didn't happen to know that 98.6° was "normal"? In the absence of such information, the thermometer reading would not tell you anything. It would simply be a number. It is only by having a context that the "number" acquires meaning.

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