Consumer Preferences, Performance Requirements & New Risks: A Managed Care Survival Doctrine For Service Provider Organizations

Consumer Preferences, Performance Requirements & New Risks: A Managed Care Survival Doctrine For Service Provider Organizations
Over the next five years, evolving changes in customer performance expectations for managing and delivering, quantifiable, tangible return on investment of finite resources measured in improved health outcomes will decide winners and losers in health care management business arena — and whether managed care as we know it will survive. The Center for Medicare and Medicaid Services has become a leading-edge force, which is driving customer managed care performance expectations from discontinuous/provider–centric/cost control focused utilization management to continuous/member–centric/health . . .