Balancing Mission & Margin: How Hillsides Transformed Its Financial Trajectory

Chaotic market forces have been challenging sustainable business models for specialty health and human service provider organizations for some time. Key disruptive forces in recent memory include the rise of digital health, consumer-driven health care, non-traditional providers like retailers and tech companies, value-based care (VBR), the COVID-19 pandemic, and the current uncertainty at the federal level.

In each instance, staying competitive means operating with tighter margins, finding more capital through referrals and contract negotiations, and an overall enhanced pressure to balance revenue with expenses. This means that monitoring and managing finances has become one of the . . .