Becoming A Technology-First Organization: The Keystone Human Services Case Study

Federal policy is shifting, Medicaid rules are evolving, funding is in jeopardy, and the move from traditional waivers to managed Medicaid structures is forcing executives to make fundamental decisions about how they will deliver care. For many provider organizations, this environment requires technology-enabled services and performance to enable data-driven decision-making that is fast, agile, and informed.

One approach is the “Technology-First” approach, which is a technical initiative that serves as a framework for independence, inclusion, and sustainability and uses technology as the first line of support. It doesn’t replace human connection but extends and complements . . .