The role of non-profit health and human service organizations has been changing over the past two decades. More Americans are now covered by health insurance and less reliant on “safety net” services, there is more risk-based contracting, and there is more competition for consumers and health plan contracts. And, the pandemic has accelerated these and more trends. As Monica E. Oss, Chief Executive Officer of OPEN MINDS has frequently reiterated, organizational transformation with new services and new business models are needed for long term sustainability. This is an issue not only for provider organization executives but . . .
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