Customer Experience Is An Essential Part Of Health Care Service

Across the country, there are thousands of community care clinics that offer high-quality primary and mental health care to vulnerable populations that have a desperate need for their services. Yet, many also experience high appointment cancellation rates and difficulty retaining some of their most high-needs patients. There is a plethora of potential causes: issues with patient reminders of upcoming appointments, problems securing reliable transportation, uncomfortable or uninviting waiting areas, the lack of a streamlined appointment scheduling system, and much more.
The Importance Of Customer Experience
“Scheduling, seeing a physician, filling a prescription at the clinic’s pharmacy, updating . . .