Dedicate Your Organization To Improving Consumer Experience

Historically, health and human service (HHS) provider organizations have had no financial incentive to prioritize consumer experience. HHS providers relied on consumer referrals, and the experience of those consumers didn’t carry the same financial ramifications. Now, consumers are looking for a convenient, customized experience from their health care provider organizations. When choosing a provider organization, 92% of consumers value convenience, 83% want great care coordination, 81% want the clinical professional to be aware of their overall happiness and satisfaction with life, and 71% want customized alerts and reminders (see Consumer Experience Drives Consumer Selection Of Health Care Provider Organizations . . .