While health and human services has been decades behind other industries such as finance, retail, and entertainment in digital transformation, the COVID-19 pandemic accelerated the shift, especially with the increase in the delivery and acceptance of virtual care. However, as OPEN MINDS Chief Executive Officer Monica E. Oss said, “Telehealth is not the next big thing, it’s just the new service modality. Pandemic or not, what specialty health and human service provider organizations need, as we head into a disruptive market, is a strategy for complete digital transformation. And virtual care is just one element of . . .
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