The COVID-19 pandemic has led to many technology innovations in health care. The most noticeable transformation is the rise of telehealth with claims skyrocketing from less than 0.01% of total visits to 80% of behavioral health visits during the first quarter of the pandemic (see How’s That Strategic Plan Going?). We predict consumers and payers alike will continue to expect virtual service delivery as part of everyday service long after the pandemic has ended. How can organizations can continue innovating after the . . .
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