Four Keys For Managing Consumer Self-Pay

One of the trickiest and most sensitive areas of accounts receivable management and collection is "self-pay" accounts—those instances when the consumer or a family member is responsible for payment for services. The likelihood that this is a revenue cycle concern for many provider organizations is high. Consumer out-of-pocket spending grew 6.6% in 2022, to become 11% of total national health expenditures (see NHE Fact Sheet: Historical NHE, 2022), with an average deductible ranging from $1,493 to $2,543 for individual, employer-provided coverage (see Deductibles In ACA Marketplace Plans, 2014-2024).

While most provider . . .