How individuals communicate is changing – where once telephone calls were the dominate form of communication, text messaging is now used more frequently. And this phenomena has spilled over into the business environment – consumers want quick instantaneous communication and prefer to use personal devices to get it. For managers of health plans and provider organizations this can be a nightmare. Unsecure text messaging is a direct violation of The Health Insurance Portability and Accountability Act (HIPAA) requirements and could have serious consequences for the organization. A solution for this problem – secure Direct messaging – is now widely available. What Is Direct . . .
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