With the nation on lockdown for much of 2020, telehealth became a lifeline. Specialty health care provider organizations that were forced to make the rapid pivot to all-virtual outpatient services early in the pandemic adapted surprising quickly and discovered many benefits, even as they learned to navigate the bumps on the road. The biggest benefits were improved access to care with reduced wait times, dramatic drop in no-show rates, and better continuity of care. However, not having face-to-face contact proved to be an impediment in some circumstances and the struggle with technology for consumers and clinical . . .
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