Making A Compelling Case For Customer Experience In Your Organization

At the 2019 OPEN MINDS Technology & Informatics Institute in Philadelphia, Rick Crump, Founder & CEO of KineticXperience, gave a dynamic presentation about how to apply successful strategies to improve customer experience and employee satisfaction in your health care practice or company. This next article in the series captures the next step in the journey towards improved customer service and experience: How to convince management that this is where time, money, and resources should be spent.
The Customer Experience
The presentation in Philadelphia was all about defining the space of customer experience and helping people understand how to think it . . .