Newsletter Articles | November 13, 2020
Moving From KPIs To Data-Driven Action: A Large Provider Organization Case Study
How do you enable an executive team of a newly-merged organization to have the data they need to make decisions? A large provider organization with multiple service lines and programs had—through a process of affiliations and acquisitions—expanded to multiple geographic areas. They had a number of geographically dispersed smaller business units, each with specialized services, focused on serving their local community. Each business unit had its own performance indicators specific to its services but it was not clear how the units contribute to overall organizational sustainability. The executive team needed a plan to define organization-wide outcomes . . .