Strengthening Account Management: Processes For Delinquent Self-Pay Collections

If not managed strategically, health care provider organizations will see cash flow diminish, bad debt grow, and threats of revenue shortfalls when accounts receivables (A/R) days go up. It’s important to remember that there are many potential reasons why consumers don’t pay for services—or don’t pay for services in a timely manner. It would be a mistake to simply send a bill and then resort to a collection agency when payment isn’t prompt.

Provider organizations need to have an “end-to-end” digital technology solution in place and strong internal policies and procedures for . . .