Survival, change, sustainability. This is the current cycle of strategy for executive teams of most service provider organizations – survive the often unexpected changes in the current environment, change to create services and management infrastructure required for success in the new environment, and then sustain the effort with a mode of operation for endurance over time. And in this cycle, sustainability means “the ability of an organization to secure and manage sufficient resources to enable it to fulfill its mission effectively and consistently over time without excessive dependence on any single funding source, including maintaining its ability to continue offering quality . . .
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