Take a moment and think back to the concept of telehealth prior to the COVID-19 pandemic. For many executives of health and human service organizations, you likely came across the term, had a good grasp on the benefits (and pitfalls) surrounding telehealth, and maybe even researched a few platforms to facilitate the delivery of this type of care with intentions of shifting a few service lines to go partially—or completely—virtual (see Ready Or Not, Going Virtual). But for many organizations—pre . . .
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