The OPEN MINDS Framework For Financial Sustainability—Building The Organizational Resilience To Navigate Change

Executive teams of provider organizations serving complex consumers face three key financial stability challenges: maintaining margins and coping with margin compression, developing “next generation” service lines and business models, and sustaining revenue growth. Regarding the first challenge—financial performance—most provider organizations face narrowing margins in this post-pandemic health and human services landscape. Reimbursement rates have not kept up with inflation, and provider organizations face rising labor costs and new competition offering hybrid, integrated, value-based services.

Secondly, the market—both consumers and health plans—has increased their expectations and demands for better performance. To maintain revenue and market . . .