Over the years, I have seen technology become more and more significant for health and human service organizations – and as the amount of money available for “strategic experimentation” shrinks, getting a quality return-on-investment (ROI) on both the tech you purchase, and the vendors you purchase that tech from is a must. These are important considerations to keep in mind even if you have just adopted a great technology – the product life cycle of new technology is only about three to five years. This is an important ROI consideration. Another key issue is to remember that you’re not . . .