Understanding Staff Responsibilities: Ensuring Prompt Self-Pay Collection

For your billing department staff, accounts receivable (A/R) management is “the” primary thing that they do, and it’s a continuous process. As soon as follow-ups and collections are made, there is another set of claims ready for billing. But when it comes to self-pay management, there must also be a “team approach,” collaborating across clinical and administrative departments. Revenue cycle management, and self-pay collection in particular, is not only the responsibility of the staff in the billing department. All staff roles, from intake and reception to clinical staff, each have responsibilities that can impact self . . .