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Navigated care is not a new idea. In 1990, Harold P. Freeman founded and pioneered the concept of patient navigation, with the goal of eliminating barriers to cancer diagnosis and treatment. The function is defined as “the process (es) by which patients and/or their health caregivers move into and through the multiple parts of the health care enterprise in order to gain access to and use its services in a manner that maximizes the likelihood of gaining the positive health outcomes available through those services” (see Navigating Health Care: Why It’s So Hard and What Can Be Done . . .

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