How Should Consumers Pay For Your Services?

Earlier this week, Monica E. Oss explored the increase in consumer out-of-pocket (OOP) spending – and the implications for health plans and provider organizations (see The Challenges Of Rising Consumer Spending On Health Care). To give you a sense of the situation, OOP spending reached $329.8 billion, or 10.9% of the total $3 trillion in health spending in 2014 (see U.S. Health Spending Hits $3.03 Trillion In 2014, 5.3% Over 2013).

The magnitude of this increase in consumer OOP spending requires managers of provider organizations to develop new strategies for revenue cycle management. My . . .