Getting That Return On Your Tech Investment

The reality of our present market is that for most service provider organizations, the use of technology rarely rises above the level of "basic adoption"—or the minimum tech investments that are needed to keep the doors open and the lights on. While these investments are important, they are unable to advance the organization from a "surviving" to "thriving" mindset. For that, executive teams need to clearly identify the uses of technology that will propel strategy success—and go above and beyond the minimum investment.

While many executive teams assume they are fully leveraging their tech investments, consider that even . . .