By Brian Summerfield

Managers of many provider and payer organizations are feeling the pressure to invest in new consumer-facing technology, such as mobile apps and branded online media. Some are even establishing in-house tech “accelerators” to speed development and adoption. Why? Because not only can these tools reduce costs and improve consumer access to services, they can often (though not always) be monetized, they can be used to gather more consumer data, and they can help build an organization’s brand. However, making those solutions pay off isn’t as simple as rolling out a new app. Last month, panelists at The 2016 OPEN MINDS…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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