Leadership—The Other Talent Shortage

In the health and human service market, workforce recruitment and retention challenges seem to be going from "bad to worse." The average turnover rate among direct health care workers was 20.6% in 2017, up from 15.6% in 2010. Adding fuel to the fire are demographic challenges increasing the need to expand the workforce, low unemployment rates, low wages due to a lack of funding, and difficulties in hiring workers who are immigrants in our current environment (see Building A Better Workforce: Talent Management Strategies For Recruitment, Retention, Burnout & Technology).

While turnover at the bottom of the organizational . . .