Long-Distance Leadership

Just a few years ago, most executives' relationships with their team members took place in the same location—face-to-face meetings and working on problems side-by-side. But commerce has changed—larger multi-jurisdictional (and international) organizations with service locations and team members in many states (and time zones), more home-based and virtual services, more travel, and more virtual employee communication.

This evolving environment has affected work in health and human services in almost every way. Clinical professionals' relationships with consumers, customer relationship management, supervision practices, and management roles are increasingly virtual. Virtual work environments also have . . .