The Unsolved Challenge of System Reform: The Condition of the Frontline Human Service Workforce

2003 The Unsolved Challenge of System Reform: The Condition of the Frontline Human Service Workforce Frontline social services workers are the heart and soul of our nations publicly funded human services system. Conservatively estimated at about 3 million, these workers have a tremendous impact on the life chances of vulnerable children and families. This vital role prompted Casey Foundation staff to conduct an in-depth exploration of job conditions on the frontlines for workers in the following sectors: child welfare, child care, juvenile justice, youth services, and employment and training. Our research led us to define eight key factors that . . .