An Audit Report on Staffing and Caseloads at the Department of Family and Protective Services

March 1, 2009 The Texas Department of Family and Protective Services (Department) has implemented legislatively mandated reforms and strategies to its Child Protective Services (CPS) division that were intended to improve its service delivery to children by increasing caseworker staffing levels and decreasing caseloads. Staffing levels, as measured by the average number of caseworkers statewide, increased from 3,139 employees in fiscal year 2004 to 4,104 employees in fiscal year 2007, a 31 percent increase. Caseloads for CPS caseworkers who perform investigations significantly decreased from a daily average of 42.8 cases per investigator in fiscal year 2005 to . . .