National Committee For Quality Assurance (NCQA) Corrective Action Plan: Kaiser Permanente Hawaii

On May 10, 2022, the National Committee for Quality Assurance (NCQA) published this corrective action plan for Kaiser Permanente of Hawaii. The NCQA found Kaiser lacking regarding access to behavioral health care, finding that Kaiser enrollees sometimes wait at least 40 to 50 days, as opposed to NCQA's standard of 10 days, to obtain routine behavioral health office visits, with children and adolescents waiting 78 days at one clinic site. They also found that only 28% of Kaiser's list of health care professionals are accepting Kaiser enrollees for care and have limited appointment availability, and that Kaiser's . . .