The Evolution in Measuring whether State HCBS Waivers Deliver Quality

June 11, 2009 Gale P. Arden, director of Public Programs, Research and Planning for Blue Cross/Blue Shield Tennessee, presented this session at The Hilltop Institute Symposium on Thursday, June 11, 2009. Ms. Arden began her presentation with a brief overview on the history of HCBS. She continued by describing the core features of the quality framework: design, discovery, remedy, and continuous improvement. Download the Report For more information on the Hilltop Institute visit: www.hilltopinstitute.org . . .