King County Audit Report Of Access Paratransit: Action Needed To Address Cost, Quality & Equity

The report was released on June 13, 2018 by the county auditor for King County, Washington. The auditor reviewed the county's paratransit system. The auditor found that over the past decade, the county's Transit department has worked to control program costs, but expenditures have increased, and ridership and on-time performance declined. The auditor concluded that Transit has done little to promote the program to ensure that it reaches historically underserved populations. The auditor recommended ways for Transit to address inefficient practices, improve service, and ensure equitable access to the program . . .