Texas DFPS Child Protective Services Operational Review Findings

In this report released June 18, 2014, the Texas Department of Family and Protective Services (DFPS) announced recommendations by The Stephen Group, which was hired by DFPS to conduct an agency-wide review of the state's child welfare services, including child protective services (CPS). The review assessed CPS organization, work flow, staff allocation, decision making, and general businesses processes, including policy development, continuous quality improvement and budgeting. It also included support structures such as training, hiring, contracting, and finance. CPS serves nearly 200,000 families annually. The Stephen Group was asked to identify areas where CPS could improve its . . .