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Market Intelligence Resource | July 21, 2016

Veterans Crisis Line: Additional Testing, Monitoring, and Information Needed to Ensure Better Quality Service

In May 2016, the federal Government Accountability Office released this report regarding the operation of the Veterans Crisis Line (VCL). This report examines: the extent to which the Department of Veterans Affairs (VA) meets response-time goals for VCL calls and text messages; how VA monitors VCL primary center call center operations; and how VA works with VCL service partners to help ensure veterans receive high-quality service . . .

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